YouTube has a good sense of humor in handling errors

500 Internal Server Error happens when the server encounters a generic problem

500 Internal Server Error happens when the server encounters a generic problem

I checked in to access my daily dose of YouTube in the evening when this popped up on my browser screen.

So, what is  “500 Internal Server Error”? Well, who cares, the message had a sense of humor and that’s what mattered at that moment. A couple of attempts and the site was available for viewing. What I liked was the error handling done by YouTube at the server side. An “500 internal Server Error” means that something went wrong at the website server. It’s a generic message and yet flexible to be customized. Websites can take this opportunity to address error handling in a manor that will ensure that user inconvenience and emotional reaction can be contained by

Why is this error handling unique?

1. To start with, this error is not in your control. Sometimes servers fail to respond or probably your code fails.

2. This error is lot more detrimental to your site than when a typical 404 error. When the site does not load, user walks away.

3. There is no least resistance path for the user, there is no safety net and nor is there any graceful degradation. Your user actually might think its his fault or perhaps that he has reached a dead end.

How to handle server errors

The only possible way is to convey to the user that an error has occurred and its not his/her fault. Be graceful and honest about the situation. Google took this a step further by adding humor to the messaging and giving the user something to laugh about and in doing so, dilute the inconvenience that the user might have felt. That’s clever.

Do you agree?




Some Evaluation and Rant About Windows 8

This video is from a channel on YouTube called Blogphilofilms. It tries to make a cirical evaluation of the pain points of Windows 8. If you look at it from a usability perspective, there are points that get highlighted that are spot on. But, missing out on the balance view, it ends up sounding like a rant. But, never the less, it does have a point to make about the new Microsoft OS.

Bottomline: An Operating System should facilitate a users enjoy the device and the applications that a user would like to use and perform tasks. When engaging with the operating system itself becomes a task, then it is a problem. As simple as that.